When will my order ship?
Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you’ll receive tracking info by email.
How long does shipping take?
Estimated delivery is 7–14 business days, depending on your location and carrier delays.
How do I track my order?
Use our Track Order page or the tracking link sent to your email after your order ships.
Do you offer free shipping?
If you offer it, use this:
Yes — we offer free shipping on all orders
What if my package is delayed or lost?
If your tracking hasn’t updated for a while or your package seems lost, email us at:
support@nylumelighting.com
We’ll help you ASAP.
What if my order arrives damaged?
If your item arrives damaged, contact us within 48 hours of delivery with:
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Your order number
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Photos of the product + packaging
We’ll send a replacement or help with a refund if eligible.
Can I return my order?
Yes — we accept returns within 30 days of delivery (unused items only).
For full details, check our Return Policy.
Can I cancel or change my order?
If your order hasn’t shipped yet, we may be able to cancel or update it.
Email us as soon as possible at support@nylumelighting.com.
Do your lights work with any TV or setup?
Most of our lighting products work with most TVs, consoles, and streaming setups, but always check the product page details to confirm compatibility.
Do I need any special tools to install the lights?
Nope — most products are easy peel-and-stick installation and include everything needed to set it up.
Do you ship internationally?
We currently ship to select countries. If you’re unsure, contact us and we’ll confirm.
How can I contact you?
support@nylumelighting.com
We respond within 1–2 business days.