Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order ships, you’ll receive a confirmation email with tracking info.

Shipping Times

Estimated delivery time is 8–15 business days depending on your location and carrier delays.

Please note: delivery times are estimates and may vary during high-demand seasons or holidays.

Shipping Costs

Shipping costs are calculated at checkout (or you can replace this line with: “Free Shipping on all orders”).

Tracking Your Order

Once your order ships, tracking will be sent to the email used at checkout.
Tracking may take 24–72 hours to update after shipment.

Incorrect Address

Please double-check your shipping address before placing your order.
If an order is returned due to an incorrect address, the customer is responsible for reshipping costs.

Lost or Delayed Packages

If your package is delayed or appears lost, contact us at support@nylumelighting.com and we’ll help you ASAP.

Damaged Items

If your order arrives damaged, email us within 48 hours of delivery with:

Your order number
Photos of the damage (product + packaging)

We will send a replacement or issue a refund if eligible.

International Shipping

We currently ship to:

United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore.

International orders may be subject to customs fees or import taxes (paid by the customer).